Shipping policy

Shipping Policy

This Shipping Policy explains how Pocket Retail Ltd trading as The iLab processes and delivers orders placed through our website.

BUSINESS DETAILS

Business name
Pocket Retail Ltd

Trading name
The iLab

Store and dispatch location
The iLab
Barnstaple
North Devon
United Kingdom

Phone
01271 323036

VAT number
GB113254652

All orders are dispatched from our Barnstaple retail store.

ORDER PROCESSING

Orders are normally processed within 1 working day.

Orders placed before 2pm Monday to Friday are usually dispatched the same day.

Orders placed after this time, or on weekends and bank holidays, will be processed the next working day.

If there is any delay with your order we will contact you using the email or phone number provided at checkout.

DELIVERY METHODS

We use trusted UK delivery services including Royal Mail and other reputable courier partners.

The delivery service used may vary depending on the product size, value and destination.

DELIVERY TIMES

Estimated delivery times within the United Kingdom

Standard delivery
2 to 4 working days

Express delivery
1 to 2 working days

Delivery times are estimates and may vary during busy periods or due to courier delays outside our control.

DELIVERY COSTS

Delivery costs are calculated at checkout and clearly shown before payment is completed.

Shipping prices may vary depending on the delivery service selected and the size or value of the order.

If free delivery is offered as part of a promotion this will be clearly stated at checkout.

ORDER TRACKING

Where available, tracking details will be sent to the email address used when placing the order once the item has been dispatched.

Customers can use the tracking link provided to monitor delivery progress.

DELIVERY ADDRESS

Customers must ensure the delivery address entered at checkout is accurate.

We cannot be responsible for delivery delays or losses caused by incorrect address information.

If you need to change your delivery address please contact us as soon as possible.

LOST OR DELAYED ITEMS

If your order has not arrived within the expected delivery timeframe please contact us.

Phone
01271 323036

We will investigate the delivery with the courier and help resolve the issue as quickly as possible.

CLICK AND COLLECT

Customers may choose to collect their order from our Barnstaple store.

Collection is free of charge.

We will notify you by email when your order is ready for collection.

Please bring proof of purchase when collecting your order.

STORE COLLECTION ADDRESS

The iLab
Barnstaple
North Devon
United Kingdom

CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time. Any changes will be posted on this page.