Refund policy
Returns and Refunds Policy
This Returns Policy applies to purchases made from Pocket Retail Ltd trading as The iLab through our website.
BUSINESS DETAILS
Business name
Pocket Retail Ltd
Trading name
The iLab
Store address
The iLab
Barnstaple
North Devon
United Kingdom
Phone
01271 323036
Email
store@theilab.co.uk
VAT number
GB113254652
RETURN PERIOD
We offer a 14 day return period. You have 14 days after receiving your item to request a return.
RETURN ELIGIBILITY
To be eligible for a return your item must be unused and in the same condition you received it. The item must be returned in its original packaging with proof of purchase.
HOW TO START A RETURN
To request a return please contact us at:
Please include your order number and reason for the return.
If your return is accepted we will provide instructions on how and where to send your item.
Items returned without first contacting us may not be accepted.
RETURN SHIPPING
Customers are responsible for the cost of return shipping unless the item is faulty, damaged or incorrect.
If the return is due to an error on our part we will cover the return postage.
DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives.
If the item is damaged, faulty or incorrect please contact us as soon as possible so we can resolve the issue. We will evaluate the issue and arrange a replacement, repair or refund where appropriate.
NON RETURNABLE ITEMS
We cannot accept returns for the following items:
Sale items
Gift cards
Items damaged through misuse
EXCHANGES
The fastest way to exchange an item is to return the original item and place a new order once the return has been accepted.
REFUNDS
Once we receive and inspect your return we will notify you if the refund has been approved.
If approved your refund will be issued to your original payment method.
Refunds are normally processed within 5 working days after the return is inspected. Your bank or card provider may take additional time to process the refund.
CONTACT
If you have any questions about returns or refunds please contact us.
Phone
01271 323036
Email
store@theilab.co.uk
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